Privacy Policy – Infinity Online

Welcome to Infinity Online. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our multivendor ecommerce platform as a customer, seller, or visitor. By using Infinity Online, you consent to the practices described in this policy.

Information We Collect

Infinity Online collects information that you provide directly to us. When you register for an account, we collect your full name, email address, phone number, physical address, and date of birth for age verification purposes. If you register as a seller, we additionally collect your business name, tax identification number, bank account details for payouts, and any relevant business licenses or permits. When you place an order as a customer, we collect your shipping address, billing address, and payment information. Payment card details are processed by our third‑party payment gateway and are not stored on our servers unless you explicitly opt to save them for future purchases.

We also collect information automatically when you use our platform. This includes your IP address, browser type, device information, operating system, pages you visit, time and date of access, and referring website addresses. We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyze how users interact with our platform. You may disable cookies through your browser settings, but doing so may limit certain features of Infinity Online.

How We Use Your Information

Infinity Online uses your personal information for the following purposes. To create and manage your account, verify your identity, and provide customer support. To process orders, facilitate payments, and coordinate shipping between customers and sellers. To communicate with you about orders, returns, disputes, policy updates, and promotional offers if you have opted to receive marketing communications. To detect and prevent fraud, unauthorized transactions, and other illegal activities. To improve our platform by analyzing usage patterns, resolving technical issues, and developing new features. To comply with legal obligations, including tax reporting, court orders, and law enforcement requests.

Sharing Your Information with Sellers and Customers

Because Infinity Online is a multivendor marketplace, sharing certain information between customers and sellers is necessary to complete transactions. When you place an order as a customer, we share your name, shipping address, and order details with the seller fulfilling that order. The seller needs this information to pack and ship your items. We do not share your payment information or email address with sellers unless you choose to communicate directly through the platform. When you are a seller, we share your store name and return shipping address with customers who purchase from you. Customers may also see your seller rating and review history.

All communication between customers and sellers must occur through the Infinity Online messaging system. This allows us to monitor for fraud, harassment, or off‑platform solicitation. We do not share your personal email address or phone number with other users unless you voluntarily provide it within a message.

Sharing Your Information with Third Parties

Infinity Online shares your information with trusted third‑party service providers who help us operate the platform. These include payment processors such as Stripe or PayPal, shipping carriers for label generation, cloud hosting providers, fraud detection services, and email delivery services. These providers are contractually obligated to use your information only for the services they perform for us and to protect your data in accordance with applicable laws.

We may also share your information when required by law. This includes responding to subpoenas, court orders, or other legal processes. We may share information to enforce our Terms & Conditions, protect the rights or safety of Infinity Online, our users, or the public, or to investigate fraud or security breaches.

In the event of a merger, acquisition, or sale of Infinity Online assets, your personal information may be transferred to the new owner. You will be notified via email and dashboard announcement at least thirty days before any such transfer occurs.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. You have the right to access the personal data we hold about you. You have the right to request correction of inaccurate or incomplete information. You have the right to request deletion of your personal data, subject to certain legal exceptions such as ongoing transactions, tax records, or fraud investigations. You have the right to withdraw consent at any time for processing that relies on your consent. You have the right to data portability, which means receiving a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at privacy@infinityonline.com. We will respond to your request within thirty days. We may ask you to verify your identity before processing your request. Some requests may be denied if they conflict with legal obligations or legitimate business needs.

Data Retention

Infinity Online retains your personal information for as long as your account is active or as needed to provide you with services. After you close your account, we retain certain information for legitimate business purposes. This includes order history for tax and warranty purposes, transaction records for fraud prevention, and customer service correspondence. These records are typically kept for seven years from the date of the last transaction, or longer if required by law. After the retention period expires, your information is securely deleted or anonymized.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit using SSL/TLS technology, encrypted storage of sensitive data, regular security assessments, and restricted access to personal data on a need‑to‑know basis. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. If we become aware of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.

Children's Privacy

Infinity Online is not intended for children under the age of eighteen. We do not knowingly collect personal information from anyone under eighteen. If we become aware that we have collected personal information from a child under eighteen without verified parental consent, we will delete that information immediately. If you believe a child under eighteen has provided us with personal information, please contact us at privacy@infinityonline.com.

International Data Transfers

If you access Infinity Online from outside the country where our servers are located, your information may be transferred across international borders. By using our platform, you consent to the transfer of your information to countries with different data protection laws than your own. We take steps to ensure that any international transfer complies with applicable legal requirements and that your data remains protected.

Cookies and Tracking Technologies

Infinity Online uses cookies to enhance your experience. Essential cookies are necessary for the platform to function, allowing you to log in, add items to your cart, and complete checkout. Functional cookies remember your preferences such as language and currency. Analytics cookies help us understand how users navigate our platform so we can improve performance. Marketing cookies track your browsing activity to show you relevant advertisements on other websites. You can manage your cookie preferences through your browser settings. Please note that blocking essential cookies will prevent you from using core features of Infinity Online.

Third‑Party Links

Our platform may contain links to external websites, including seller social media pages, payment gateways, or shipping carrier sites. This Privacy Policy applies only to Infinity Online. We are not responsible for the privacy practices of third‑party websites. We encourage you to read the privacy policies of any external site you visit.

Changes to This Privacy Policy

Infinity Online may update this Privacy Policy from time to time. We will notify you of material changes by emailing the address associated with your account and by posting a notice on our dashboard at least fourteen days before the changes take effect. The updated policy will include a revised effective date at the top of this page. Your continued use of Infinity Online after the effective date constitutes your acceptance of the updated policy. If you do not agree with the changes, you must close your account and stop using the platform.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@infinityonline.com. For general inquiries, use support@infinityonline.com. You may also write to us at the physical address listed on our Contact page. If you believe your privacy rights have been violated, you have the right to file a complaint with your local data protection authority.